Privacy Policy

Shipping & Delivery Policy (Nigeria)

 This Shipping & Delivery Policy explains how QT3CH processes and delivers orders across Nigeria. It forms part of QT3CH’s Terms & Conditions and should be read together with our Returns & Refunds Policy and Privacy Policy.

 

Where we ship from

QT3CH fulfils orders from its Lagos office once items are available in stock. We do not ship directly from the United States to customer addresses; stock is imported, received in Nigeria, verified, and stored before sale.

Office address: Bannex Plaza, Suite V.GL.02A (Ground Floor), Banex Mall, Plot 1–10, Akiogun Road, Lekki‑Epe Expressway, Oniru, Lagos, Nigeria (Opposite Maroko Police Station).

 

Order processing and confirmation

Orders begin processing only after successful payment confirmation. For high‑value orders, QT3CH may carry out verification measures (for example: confirmation call, OTP confirmation, or request for a valid ID) to protect customers and reduce fraud risk.

Where verification is required, QT3CH will notify the customer without undue delay and will proceed once verification is completed.

 

Cut‑off time and processing timeframes

QT3CH publishes a daily cut‑off time on the website (and may update it from time to time). Orders confirmed before cut‑off are generally queued for same‑day processing; orders confirmed after cut‑off roll into the next business day.

Where any unavoidable delay occurs, QT3CH will notify the customer promptly, consistent with consumer expectations of timely performance and notice of delay.

Business days are Monday to Saturday (excluding public holidays).

Delivery methods and partners

QT3CH uses a mix of delivery methods depending on destination, security requirements, and availability:

• Local last‑mile courier delivery for Lagos and adjoining areas.
• Inter‑state delivery through third‑party logistics partners, including air‑cargo / air‑express options where available.
• Customer pickup (“Click & Collect”) where offered.

QT3CH may use third‑party couriers and airline cargo agents as independent contractors. Where these partners are used, shipment tracking and delivery evidence (POD) may be provided by those partners.

 

Lagos metropolitan delivery (free)

Delivery is free within Lagos metropolitan areas as defined by QT3CH and displayed at checkout or confirmed by customer service. Certain locations may be excluded from free delivery based on access constraints, security restrictions, or courier coverage.

Lagos orders may be dispatched under a controlled batching method: orders may be collated and dispatched when they reach either (a) a dispatch threshold quantity, or (b) a dispatch time window—whichever happens first. This batching exists to improve routing efficiency, reduce handling errors, and support predictable rider movements.

 

Inter‑state delivery (fees apply)

For destinations outside Lagos, delivery fees apply and depend on the destination state/zone and last‑mile routing. QT3CH aims to prioritise air‑cargo / air‑express logistics where available to reduce risk and improve speed.

Delivery fees are displayed at checkout (or confirmed and agreed before payment for WhatsApp/social orders). Remote‑area surcharges may apply where the courier classifies a route as non‑standard.

 

Delivery speed targets (targets, not guarantees)

QT3CH sets internal delivery targets, but does not guarantee same‑day/next‑day delivery in every situation because airline schedules, security checks, last‑mile constraints, and public‑holiday disruptions may affect timelines.

QT3CH will act diligently and keep customers informed of material delays.

 

Recipient verification and handover rules

Because QT3CH sells high‑value devices, delivery may require one or more of:

• OTP confirmation
• Recipient signature
• Presentation of a valid ID (in some cases)
• Photo proof of delivery (POD), where provided by the courier

Delivery is deemed completed once QT3CH (or its courier) delivers to the customer or the customer’s authorised recipient at the delivery address and obtains the applicable proof of delivery.

 

Address accuracy

Customers must provide accurate address details, phone number, and delivery instructions (estate access rules, nearest landmark). Delays or failed deliveries caused by incorrect or incomplete details may lead to additional redelivery charges.

 

Inspection on delivery (tamper and acceptance rules)

Customers are strongly advised to:

• Check packaging condition on delivery.
• Record an unboxing video from sealed package to first power‑

If a package appears tampered with, customers should reject delivery (where feasible) and contact QT3CH immediately. This approach supports secure handling and reduces disputes about whether damage occurred during transit versus after delivery.

 

Failed delivery, returns to sender, and redelivery charges

A delivery may fail due to unreachable recipient, refusal to accept, incorrect address, or restricted access. Where delivery fails and the item is returned to QT3CH or held at a hub, QT3CH may charge the customer for redelivery (except where the failure is attributable to QT3CH or its courier partner).

 

Lost or damaged in transit: reporting timelines and evidence

If an order arrives with physical damage or missing items, customers must notify QT3CH within 24 hours of delivery and provide:

• Photos of the outer packaging and labels
• Photos/videos of the unboxing (recommended)
• Description of the issue
• Any courier reports provided at delivery

QT3CH will open an investigation with the courier partner, which may involve tracking logs and delivery‑route confirmations. QT3CH will work toward a resolution consistent with applicable consumer protection obligations.

Returns & Refunds Policy 

 This Returns & Refunds Policy explains how QT3CH handles returns, exchanges, and refunds. It also explains your statutory rights under Nigerian consumer law and how to exercise them.

Core principle: statutory rights are preserved

Nothing in this policy is intended to remove consumer rights that cannot legally be excluded. Under the FCCPA, consumers have specific rights around refunds, returns, and quality standards, and certain liabilities and implied obligations cannot be excluded in consumer transactions.

 

Categories of returns

QT3CH processes returns under four practical categories:

1. Transit‑related issues (damaged package, missing items, tamper evidence)
2. Wrong item / not as described
3. Defective goods / failure of quality standards
4. Change of mind (where QT3CH elects to offer it—this is optional and conditions apply)

Each category has different evidence requirements, timelines, and cost allocation.

 

Inspection and tamper evidence rule

Given the high‑value nature of smartphones and gadgets, QT3CH requires strong evidence standards to prevent substitution fraud:

• Customers should inspect packaging at delivery.
• Customers should keep all packaging materials and labels.
• QT3CH strongly recommends an unboxing video.

Where a package shows tamper indicators prior to acceptance, the customer should reject delivery (where feasible) and notify QT3CH immediately. This supports safe resolution pathways and aligns with the consumer expectation of receiving goods as described and in acceptable condition.

Wrong item / not as described

If QT3CH delivers an item that does not correspond to description/sample, or where the customer did not have an opportunity to examine the goods before delivery and rejects delivery within a reasonable time after delivery because the goods do not correspond with description/sample/type/quality reasonably contemplated, the FCCPA provides a refund‑type remedy framework.

Process:

• Notify QT3CH within 24 hours of delivery.
• Provide unboxing evidence (where available) and photos of labels.
• QT3CH will verify IMEI/serial number records against dispatch logs.
• If confirmed, QT3CH will arrange return collection or provide return instructions and will offer a replacement or refund as appropriate.

 

Defective goods and implied warranty of quality

Under the FCCPA, consumers have a right to receive goods that are reasonably suitable, of good quality, in good working order and free of defects, usable and durable for a reasonable period.

In addition, the FCCPA provides an implied warranty that goods supplied to a consumer comply with these standards, and it provides that within three months after delivery, the consumer may return the goods without penalty and at the undertaking’s risk and expense where the goods fail the standards, and the undertaking shall repair, replace, or refund.

QT3CH operational approach for claims in this category:

• Report the defect as soon as discovered (preferably within 24–72 hours, but statutory rights may extend longer).
• Provide a short video showing the fault and a written description.
• QT3CH may request remote troubleshooting steps to rule out setup errors.
• Where a return is required, QT3CH will arrange secure return logistics.

If the defect is confirmed, QT3CH will apply a remedy consistent with FCCPA requirements (repair/replacement/refund).

 

Change‑of‑mind returns (policy-based, not automatic)

Because QT3CH sells electronics that can be activated, paired, swapped, or substituted, QT3CH may limit or refuse change‑of‑mind returns for certain product types (e.g., opened phones, activated devices, devices with broken seals).

If QT3CH offers change‑of‑mind returns on a specific product, conditions may include:

• Return requested within 24 hours of delivery.
• Device must be unopened, seal intact, and IMEI/serial number must match.
• Packaging must be complete and in resalable condition.

Where change‑of‑mind returns are accepted, QT3CH may charge a reasonable restocking fee and the customer may bear return shipping. Any such charges must remain reasonable and clearly disclosed to avoid unfairness concerns.

 

Refund methods and timing

Refunds (where applicable) are returned to the original payment method where feasible or processed to a customer‑nominated account. QT3CH may pause a refund where fraud is suspected until verification is completed.

Refund timing depends on:

• receipt of returned item (where required)
• successful inspection and authentication (IMEI/serial verification)
• courier investigation outcomes (where loss/damage is alleged)

 

Chargebacks and payment disputes

If a customer initiates a chargeback while QT3CH is actively investigating a complaint, QT3CH may pause the internal refund process pending outcome. This prevents duplicate refunds and aligns with standard payment‑risk controls.

 

Evidence required for all return claims

To process returns efficiently, QT3CH may request:

• order number and proof of payment
• delivery proof (tracking/POD)
• photos of packaging and labels
• unboxing video (recommended)
• device IMEI/serial number confirmation

These requirements are designed to maintain audit integrity and reduce fraud exposure in a high‑value inventory business.

 

Terms and conditions

Website Terms & Conditions (Shipping, Delivery, Returns and Related Clauses)

This section is drafted as insert-ready Terms clauses. You can embed this into your main Terms & Conditions page and cross-reference your Shipping & Delivery and Returns & Refunds pages.

Acceptance and electronic contracting

By placing an order on the QT3CH website, through verified social media channels, or via WhatsApp confirmed by QT3CH, the customer agrees to be bound by QT3CH’s Terms, Shipping & Delivery Policy, Returns & Refunds Policy, Warranty Policy, and Privacy Policy.

Electronic acceptance is legally recognised in Nigeria. The Cybercrimes Act provides that electronic signatures in respect of purchases of goods and other transactions shall be binding, and it addresses burden of proof where genuineness is in question. [13]
The Evidence Act also recognises electronic signatures for signature requirements and allows proof of electronic signatures by showing the required procedure existed for a person to proceed with a transaction. [14]

Order acceptance and right to cancel

QT3CH may reject or cancel an order where:

• payment is not confirmed
• stock is unavailable
• verification fails
• fraud is suspected
• delivery is not feasible to the stated address

Consumers have a statutory right to cancel advance bookings/orders subject to reasonable charges, and cancellation fees must be fair in the circumstances. [15]
QT3CH will apply any cancellation fees in a manner intended to be reasonable and transparent, and will disclose them at checkout or prior to payment confirmation.

Processing, batching, and delivery partners

QT3CH processes orders after payment confirmation and may batch Lagos deliveries by dispatch window or threshold quantity. QT3CH may use third‑party couriers and air‑cargo/air‑express partners.

Where QT3CH is performing a delivery service, consumers have rights to timely performance and notice of unavoidable delays. [1]
QT3CH will provide reasonable delivery updates where tracking exists.

Delivery zones and fees

Lagos metropolitan delivery is free within QT3CH-defined service zones. Inter‑state deliveries attract fees based on destination and last‑mile routing, including remote‑area surcharges where applicable.

The customer is responsible for paying disclosed delivery fees unless QT3CH expressly offers free shipping for the order.

Risk transfer and title

Title to goods generally passes when QT3CH receives full payment, subject to any chargeback reversal or fraud cancellation. Risk of loss or damage for deliveries arranged by QT3CH remains with QT3CH until delivery is completed to the customer or the customer’s authorised recipient.

Where the customer arranges their own courier or pickup agent, risk transfers upon handover to the customer’s nominated carrier/agent.

These allocations are designed to remain consistent with consumer protection obligations and avoid unfair shifting of risk. [3]

Recipient verification and delivery completion

For high‑value goods, delivery may require OTP, signature, ID, or photo proof of delivery. Delivery is completed when proof of delivery is obtained at the nominated address.

The customer must ensure the recipient is available. Where a failure occurs due to customer unavailability or incorrect details, redelivery fees may apply.

Inspection on delivery and reporting deadlines

Customers should inspect packaging immediately and record an unboxing video. If tampering is suspected, the customer should reject delivery (where feasible) and notify QT3CH immediately.

Transit damage/missing claims must be reported within 24 hours of delivery with supporting evidence. These timelines support efficient investigation and are operationally necessary for courier claims handling.

Limitation of liability and exclusions

QT3CH does not exclude liabilities that cannot lawfully be excluded in consumer transactions. Under the FCCPA, liability for breach of implied obligations as to description/sample/quality/fitness cannot be excluded or restricted in consumer dealings, and certain liabilities for defective goods in consumer use cannot be excluded by contract terms. [16]

Subject to the above, QT3CH excludes liability for:

• delays caused by incorrect address details provided by the customer
• delays caused by force majeure events (storms, airport disruptions, government actions)
• indirect or consequential loss (loss of profit, business interruption) to the extent permitted by law

Fraud prevention and indemnity

QT3CH may implement fraud prevention measures including identity verification, order holds, refusal to deliver to suspicious locations, and cancellation where fraud is suspected.

Where a person attempts chargeback fraud, provides stolen payment credentials, submits falsified evidence, or returns substituted items, QT3CH reserves the right to:

• suspend the account
• cancel the order
• report to law enforcement
• pursue civil recovery for losses and costs

These measures are positioned to protect legitimate consumers and reduce systemic fraud exposure.

Data sharing with couriers

QT3CH will share necessary customer data with delivery partners to fulfil a delivery contract. Under the NDPA, processing is lawful where necessary for contract performance, and controllers must process personal data fairly, lawfully, transparently, and in a manner limited to the minimum necessary. [17]

Governing law and jurisdiction

These Terms are governed by the laws of Nigeria. Disputes may be resolved in the courts of Lagos State, subject to consumer statutory rights and mandatory jurisdiction rules.

 

Privacy Policy

Privacy Policy (Customer Data and Shipping)

QT3CH is committed to protecting customer personal data in compliance with the Nigeria Data Protection Act 2023 (NDPA).

What data we collect

QT3CH may collect:

• identifying data: name and phone number
• delivery data: address, landmark, location instructions
• transaction data: order history, payments confirmation status (not card details where handled by a payment processor)
• device/service logs: support tickets, complaint messages, return requests

Data is collected only for specified, legitimate purposes and limited to the minimum necessary. [18]

Why we collect it (purposes)

QT3CH processes customer personal data to:

• process orders and deliver products
• confirm identity and prevent fraud
• provide customer support and warranty handling
• comply with legal obligations (tax/accounting, regulatory enquiries)

NDPA permits processing where necessary for performance of a contract or steps requested prior to entering a contract. [19]

Sharing data with courier partners

QT3CH may shared limited data with delivery partners for fulfilment, typically:

• name
• phone number
• address and delivery instructions

QT3CH does not authorise couriers to use customer information for marketing.

Security measures

QT3CH implements technical and organisational measures appropriate to the sensitivity and risks of the data processed. NDPA contemplates security measures including encryption, resilience of systems, and protections against unauthorised access or disclosure. [20]

Operationally this means:

• access controls: only authorised staff access order data
• audit trails on customer service tools
• encryption at rest and in transit where possible
• secure device policies for staff handling customer data

Retention and secure disposal

QT3CH retains personal data only for as long as necessary for the purposes collected or as required by law. The NDPA provides for erasure where personal data is no longer necessary or where there is no other lawful basis to retain it. [21]

Practical retention approach (recommended):

• customer order records: retain for statutory tax/accounting and dispute purposes (commonly several years)
• delivery partner tracking logs: retain for claims and audit windows
• complaint and refund records: retain for a reasonable dispute window
• delete or anonymise data where no longer required

Cross‑border transfers (where applicable)

If QT3CH uses cloud tools or hosting outside Nigeria, NDPA cross‑border transfer rules apply. NDPA restricts transfers unless adequate protection mechanisms exist or another condition applies. [22]

Customer rights and requests

Customers may request access, correction, or deletion of personal data where legally applicable. QT3CH will respond within reasonable timelines and may require verification of identity to protect against unauthorised disclosure.

Warrantly and After-Sales

Warranty / After‑Sales Policy

This policy explains QT3CH’s after‑sales support, including warranty handling, defect reporting, and service standards. It complements statutory consumer rights concerning good‑quality goods and implied warranties. [11]

Product condition disclosure

QT3CH may sell products as:

• brand new (sealed)
• open‑box
• refurbished (where applicable)
• accessories (new)

QT3CH will disclose product condition on the product page and/or invoice. Consumers have rights to accurate information and disclosure, and misleading representations expose legal risk under the FCCPA. [6]

What is covered

QT3CH after‑sales support covers:

• functional defects present at delivery
• manufacturing faults (where verifiable)
• failure to match the product description or agreed specifications

Under the FCCPA, consumers have rights to goods that are of good quality, durable, and free of defects, and an implied warranty exists for consumer transactions. [11]

What is not covered

QT3CH does not treat the following as warranty defects (unless proven to have existed at delivery):

• physical damage after delivery (drops, cracks)
• water damage or liquid exposure
• damage from unauthorised repairs or third‑party parts
• software corruption due to user modifications (jailbreak/root)
• normal wear and tear

These exclusions must be applied fairly and with evidence; QT3CH should avoid overbroad exclusions that could be challenged as unfair or as an attempt to evade implied obligations. [3]

Claim timelines

QT3CH supports a two‑layer claim framework:

• Transit issues: report within 24 hours of delivery (damage, missing items, tamper)
• Functional defects / quality failures: report as soon as discovered; statutory remedies may exist up to three months after delivery for defects falling within FCCPA section 132 standards. [11]

QT3CH will operate promptly on claims and keep customers informed.

How to file a warranty/after‑sales claim

Customers should provide:

• order number and proof of purchase
• IMEI/serial number
• short video showing the fault
• photos of packaging (if relevant)
• description of symptoms and when they started

QT3CH may propose troubleshooting steps. If return is required, QT3CH will provide safe return instructions.

Remedies (repair, replacement, refund)

Where a defect is confirmed and falls within statutory warranty standards, QT3CH will provide an appropriate remedy. Under FCCPA, within three months after delivery, where goods fail required standards, the undertaking shall repair or replace or refund the price paid. [11]

For high‑value devices, QT3CH should also implement anti‑substitution controls (IMEI/serial match, tamper seals) during any return.

If you want, I will now convert the above into final web-page formatting (copy‑paste HTML‑ready blocks) and also produce a tight internal “Operations Playbook” to ensure your staff actually execute these policies consistently (dispatch batching SOP, evidence templates, courier claim workflow, escalation timelines).